Delivery & Returns

When you shop with us online, you are buying from our bricks and mortar store in Sutton Coldfield. Items may be picked from our shop floor or from our stock room, meaning they may not come in a polybag like many warehouse distributed products. We hand-pick and wrap your order with care and attention and appreciate every order. Thank you. 

Your delivery options

FREE Delivery - 2 Business Days - Spend £500 or more to qualify for free delivery.

Standard Delivery - 2 Business Days - £9.95

Pick up in store

If you would like to collect your order from our store, please select this option at checkout to avoid paying delivery fees.

Returning your purchase

All items can be returned for a full refund. Please let us know within 14 days of placing your order by email and return within 28 days of receiving your order. Shipping costs are excluded.

Returned products must be in new, unused and in unworn condition with all the original packaging and garment tags still attached. New and unused means that there are no marks on the item, or any wear on the tags. We do not accept any item with any indication that it was used. In such cases the item will be returned to the purchaser.

To return goods please fill in the return form enclosed with your order and take your parcel to your nearest post office. 

Goods are returned to us at your own expense and risk.  We recommend that returns are sent by a signed for service. No refund will be issued unless the sender can prove delivery of returned goods if requested to do so. Most packages arrive safely but a small number are lost in transit. It is the senders responsibility to provide signed proof of delivery should the need arise.You will be notified by email once returned goods have been received by us and the refund processed. Please note that items can only be refunded to the original cardholder.

Returns Address

Ted Williams, 18 Beeches Walk, Sutton Coldfield, West Midlands, B73 6HN, UK