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Terms

About us.

We welcome our customers to browse and use our website (tedwilliamsmenswear.com)

However, in doing so, you (the customer) are agreeing to comply with and be bound by our (tedwilliamsmenswear.com) terms and conditions of use.

Our website (tedwilliamsmenswear.com) is the online store of Ted Williams Menswear. If you need to contact us our postal address and telephone number is as follows:

Ted Williams Menswear
18 Beeches Walk
Sutton Coldfield 
West Midlands
B73 6HN
0121 354 6807

Any content of the site is either owned by us or licensed to us, and as such may not be used or replicated without prior written consent.

Order Placements.

Once an item has been selected and placed in the shopping cart, the transaction may be completed at any time by following the instructions set out on the website.

Although all product photographs and descriptions have been created as an accurate representation of that product, there may be occasions where you (the customer) feel this is not the case. On the very rare occasion that this applies, you (the customer) may return the product according to our guidelines on returns and refunds.

Payment and Payment Security.

Your custom is highly valued by us and we therefore aim to provide a secure payment service that covers a wide range of credit and debit cards

We accept all major credit and debit cards provided the correct security details can be answered correctly, and the transaction will be protected by Your Secure Hosting Ltd.

Suitable safeguards are in place which means that shopping with us can be done with confidence

Goods will only be shipped once funds have been receive

Customer Privacy and Data Protection.

In making an online purchase it is accepted that certain information will be collected, including both customer and transaction details

All information we collect online will be protected by the relevant safeguards. We will never pass or sell your details on to a third party

Information gathered online may be used to send you promotional material specific to our online store

Delivery.

UK:

Collect from Store
  You can collect your items from our store once you have completed your order.

Royal Mail Standard Delivery - £5.00
  Delivery 3 - 5 working days from dispatch*

Royal Mail Next Day Delivery (UK Mainland Only) - £10.00
  Order/dispatch* Monday to Thursday - Delivery next day before 1.00pm
  Order/dispatch* Friday & Saturday - Delivery Monday before 1.00pm

Royal Mail SATURDAY Next Day Delivery (UK Mainland Only) - £15.00
  Order/dispatch Friday - Delivery Saturday before 1.00pm

*Orders for delivery must be placed before 4.00pm to dispatch on the same day.

NB As orders received after 4.00 pm cannot be dispatched until the following day, for an order placed after 4.00 pm on Monday for example, next day delivery would mean before 1.00 pm on Wednesday.

International: At the checkout stage you will have the option to choose the country for delivery and you will be shown the shipping cost before you confirm your order. This amount is an estimation and if the actual cost is higher we will contact you via email.

Returns and Exchanges.

In the event that goods are unsuitable or faulty upon receipt, they may be returned to us provided our criteria are met.

Before returning unsuitable or faulty goods please contact us via email or telephone:

All returns should be sent to the following address:

Ted Williams Menswear
18 Beeches Walk <br />Sutton Coldfield
West Midlands
B73 6HN

All unwanted or faulty goods must be returned:

  • Unworn
  • Within 28 days of dispatch
  • With the correct labels and tags still attached
  • In suitable packaging

Should these criteria be successfully met, funds will be reimbursed to the cardholder’s credit or debit card.

Goods posted by us will carry the requisite insurance, and we advise you (the customer) to cover any goods returned to us with the same. We will not hold any responsibility for goods being returned to us that are lost or damaged in transit.

Should you receive goods that are faulty on initial inspection and wish to exchange them for a replacement, we will not charge a delivery fee.

Postage will not be refunded on items returned which are not faulty.

Certain items are not refundable, and this will be indicated on the item's details page and on the basket page.

General Terms

We reserve the right to change any of our terms and conditions without giving prior notice.

As you will be bound by our terms and conditions we advise you to read them before each purchase.

All prices are inclusive of VAT (this includes international transactions to non-VAT-registered countries) and may be changed at any time without prior notice.

Descriptions and photographs are guidelines only and are subject to change or withdrawal from sale at any time.

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Ted Williams Menswear is  A productWIKI contributor